29th July 2013| Channel 4
Two undercover reporters reveal worrying failings in the new NHS 111 call system. Working as trainee call handlers, the reporters filmed evidence of patients left waiting, concerns about training, and staff shortages.
Two undercover reporters reveal worrying failings in the new NHS 111 call system. Working as trainee call handlers, the reporters filmed evidence of patients left waiting, concerns about training, and staff shortages.